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Privacy Policy

Privacy at Shift4


Effective Date: 08/07/17

This privacy policy applies to www.shift4.com, owned and operated by Shift4 Corporation (Shift4, we, us, our). Shift4 is committed to protecting the privacy of our website visitors, clients, partners, and vendors (users). We uphold the highest industry standards in online privacy and permission marketing, and have designed this Privacy Policy to explain how we handle information using various methodologies. It also describes your choices regarding use, access and correction of your personal information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Information Collection and Use 
We collect the following personal information from you:
  • Contact information such as name, email address, mailing address, and phone number
  • Billing information such as credit card number, expiration date, security code, and billing address
  • Unique identifiers such as user name, account number, and password
  • Preferences information such as product wish lists, order history, and marketing preferences
  • Cardholder data originating from merchant credit card sales transactions. This is personal information collected by the merchants and securely transmitted to Shift4.

We also collect the following information from you:
  • Information about your business such as company name, company size, and business type
  • Demographic information such as education, gender, interests, and zip code

We use this information to:
  • Fulfill requests for new services
  • Process bill payments for our customers
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Administer contests and sweepstakes you entered, and notify you if you won
  • Respond to your questions and concerns
  • Improve our website and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
  • Enable you to post your resume, search job postings, and contact or be contacted by prospective employers
  • Cardholder data is electronically collected through secure channels, securely stored, and securely transmitted to other payment processors in accordance with the terms contained in the merchant services agreements it makes with merchants. Upon retirement, cardholder data is securely destroyed in accordance with the respective data retention instructions detailed in the merchant services agreements and/or individually configured via a Shift4 portal as part of the solution provided to the merchant.

Information Sharing 
We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy. 

We may provide your personal information to third-party companies that provide services to help us with customer relationship management and email marketing. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. 

We do not share your personal information with other companies for the purpose of enabling them to market their products or services to you.

Shift4, under written contracts and service-level agreements, shares cardholder data with other payment card processors and with the credit card brands, associated with the Payment Card Industry, under their respective card brand operating rules and the PCI Data Security Standard. Cardholder data is never used for any other purpose and is never disclosed to or shared with third parties not directly involved with payment processing or acquiring.

Security and Privacy 
The security of your personal information is important to us. When you enter sensitive information (such as your name, credit card number, expiration date, security code, and billing address) within the “MyPortal” section of www.shift4.com, we encrypt the transmission of that information using secure socket layer technology (SSL). Shift4's website uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a secure database at our data center. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at marketing@shift4.com. Other than the third-party services described in this privacy policy, we will never sell, rent, or share individual personally identifiable information without your advance permission, unless so ordered by a court of law. In addition, information collected through www.shift4.com is only available to our employees who manage this information for purposes of contacting you or sending emails based on your requests or preference settings.

Upon request Shift4 will provide you with information about whether we hold any of your personal information. If your personal information changes you may correct, update, or amend it on our site by making the change on our member information page at https://myportal.shift4.com, by emailing marketing@shift4.com, or by calling 702.597.2480. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may contact us at marketing@shift4.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will respond to your request within a reasonable timeframe.

Choice Opt-in 
Users of the Shift4 website will always be notified if personally identifiable information is being collected by any outside parties. We do this to ensure that you can make an informed choice as to whether or not you should proceed with services that require an outside party.

Refer a Colleague/Forward-to-a-Colleague Functionality 
If you feel that information about Shift4 could be useful for someone you know, you may use our forward-to-a-colleague functionality. If you choose to use this service to tell a colleague about Shift4, we will ask for your colleague's email address. We will automatically send your colleague a one-time email inviting them to visit our website. Shift4 stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your colleague may contact us at marketing@shift4.com or visit www.shift4.com/unsubscribe to request that we remove this information from our database.

Collection and Use of Third-Party Personally Identifiable Information
You may also provide personally identifiable information about other people, such as their name, email address, phone number, and physical address. This information is only used for the sole purpose of completing your request or the designated reason for which it may have been provided.

Blog 
If you use the blog feature on the Shift4 website, you should be aware that any personally identifiable information you submit in a publicly viewable blog comment can be read, collected, or otherwise used by any outside party who reads the blog or who visits the URL of the blog post containing your comment. We are not responsible for non-Shift4 use of this information. To request removal of your personally identifiable information from our blog or community forum, contact us at marketing@shift4.com. In some cases, we may not be able to remove your personally identifiable information; we will immediately advise you if we are unable to do so and why.

Testimonials 
We post text and video customer testimonials on the Shift4 website which may contain personally identifiable information such as the customer's name. We obtain the customer's consent prior to posting this information. If you wish to update or delete your testimonial, you can contact us at marketing@shift4.com.

Information Tracked 
Shift4 may use your IP address to help diagnose problems with our server and to administer our website. We also track browser types to help us understand our visitors' needs related to our website design. Some sections of our website require input of your name, phone number, company, and email address. These forms provide the ability to receive future emails of any sort from Shift4. If you opt-in to receiving email communications from us, information about Shift4 products or services may be sent. This information will not be used for any other purpose. You may unsubscribe at any time by visiting www.shift4.com/unsubscribe, by clicking the “unsubscribe” link at the end of emails sent by Shift4, or by contacting us at marketing@shift4.com.

Cookies and Tracking Technologies
Shift4 and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. 
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and site functionality.

Behavioral Targeting/Re-Targeting
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Links to Other Websites 
Shift4 is not responsible for the privacy practices or content of any other websites to which we link. We encourage you to be aware when you leave our site and to read the privacy statements of any website that collects personally identifiable information.
This privacy statement applies only to information collected by Shift4's website.

Social Media Features 
Our website includes Social Media Features, such as the Facebook Like button, widgets, the Share This button, or interactive mini-programs, that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policies of the companies providing them.

Shift4 Communications 
If you wish to subscribe to Shift4 newsletters, your name and email address will be required; however, we provide you a way to unsubscribe. If you no longer wish to receive our newsletter and promotional communications, you may opt out by following the instructions included in each communication or by contacting us at marketing@shift4.com.

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Legal Disclosure 
Shift4 may also disclose your personally identifiable information where required by law. Such instances include, but are not limited to: to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights; to protect your safety or the safety of others; to investigate fraud; to respond to a state-, local-, or federal-issued request; any significant change in Shift4's status, including, but not limited to mergers, acquisitions, changes in ownership, changes in user information or use thereof, and sale of all or a portion of Shift4 assets. We will send notification to you of such events via email and/or notice on the Shift4 website or other appropriate channel, as well as any choices you may have regarding your personally identifiable information. In certain situations, Shift4 may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Notification of Changes 
Shift4 will notify our clients and users if we make any changes to our privacy policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users may then decide whether or not we use their information in this different manner. Any changes to our privacy policy and/or Shift4 information collection practices, disclosure practices, use practices, etc. will be posted on our website or other appropriate channel. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email (sent to the email address specified in your account), or by means of a notice on our website prior to the changes taking effect. If you have any questions about this privacy statement or this website, please contact us. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information
marketing@shift4.com 
Phone: 702.597.2480
Fax: 702.597.2499

Shift4 Corporation 
Corporate Headquarters
1491 Center Crossing Road
Las Vegas, NV 89144
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