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Client Buzz

Hoteliers Love Us:

Retailers Say:

Restaurant Managers Praise Us:

Specialty Merchants Think:

HOTELIERS love us:

"Relieved Our PCI Burden"

— Curt Hulbert, CTO
Beaver Run Resort

Shift4

The EMV install went off without a hitch, and because of Shift4’s point-to-point encryption and tokenization, we were able to reduce PCI scope by two-thirds. This removes a lot of our IT department’s overhead, and I can’t express how much that relieved our PCI burden.

HOTELIERS love us:

"With Me Every Step"

— Marie Bell, IT Director
Darien Lake

Shift4

We have had so many changes at my property in 2015. Among the changes was our decision to update to SMS|Host version 20 and implement P2PE (point-to-point-encrypted credit devices). The teams at Springer-Miller and Shift4 were right there with me every step of the way.

HOTELIERS love us:

"Helpful and Courteous"

— John Mathews, General Manager
Ayres Hotels

Shift4

Shift4's Customer Support assisted me with the issues we were having with a credit card. Just wanted to say thanks for the outstanding support provided. Once again, thank you. Very professional, helpful, and courteous.

HOTELIERS love us:

"Sleep Peacefully"

— Terry L. Price, Chief Information Officer
Grove Park Inn

Shift4

As a CIO, my main goal is to completely remove the credit card data from our systems. Shift4's tokenization technology has helped me towards achieving that goal. Their system provides me with a credit card token that can not be reverse-engineered back to the actual card number. This allows me to sleep peacefully at night.

HOTELIERS love us:

"Great Job"

— Katrina Winant, Accounting
Hilton Dallas/Southlake Town Square

Shift4

Recently, I contacted Shift4 with a technical question. Shift4's support staff took control of the situation even though it was really a third-party issue. Not only was their representative professional and polite, but he spoke to me in simple, plain English to help walk me through the situation. Thank you to your amazing staff for consistently doing a great job.

HOTELIERS love us:

"Ease Of Installation"

— Christopher Yellen, Vice President, Property Systems
Choice Hotels

Shift4

In evaluating transactional solutions on behalf of our franchisees, we considered cost, ease of installation and functionality. We believe we found all three with Shift4.

HOTELIERS love us:

"Extremely Pleased"

— Steve Neamtu, Manager, Information Technology
Niagara Parks

Shift4

We are extremely pleased by the additional transaction speed and control provided by DOLLARS ON THE NET. What's truly amazing though is that we experienced this marked improvement without needing to purchase or dedicate any additional hardware.

HOTELIERS love us:

"We Rely On Shift4"

— Beverly McCabe, CEO
INNfinity Hospitality Systems

Shift4

Credit card regulations are evolving so quickly and we rely on Shift4 to help keep us abreast of these changes and how they affect us and our merchants.

HOTELIERS love us:

"Lowest Possible Cost"

— Juan Llaca, President and CEO
ONETECH

Shift4

Partnering with Shift4 gives our customers a robust, end-to-end solution that processes transactions quickly and reliably at the lowest possible cost. In addition, Shift4's innovative Tokenization technology makes it easier to protect cardholder data and become compliant faster with the highest level of security while not losing any of the reporting or audit trail that our customers demand.

HOTELIERS love us:

"Seamless"

— Lori Laughlin, Vice President Product Development
Elavon

Shift4

The process was so seamless that merchants weren't aware of the change happening. One day transactions were taking 15 seconds and the next day they were taking 3 seconds.

HOTELIERS love us:

"Real Security"

— Steve Labrie, VP of Information Systems
SBE

Shift4

As one of the most recognizable and respected brand names, it was time for SBE to protect itself. Relying on PCI Compliance was not enough; we wanted 'Real Security.' With Shift4's data security technology in place, it will significantly lower the risk of a data security breach.

HOTELIERS love us:

"Maximum Security"

— Wayne Johnson, CEO
Execu/Tech Systems, Inc.

Shift4

Thanks to Shift4's tokenization technology, we are able to assure our hospitality clients that their guests' critical credit card information is maintained with absolute maximum security.

HOTELIERS love us:

"Innovative Solutions"

— Gary Gibb, President
AutoClerk Inc.

Shift4

We are very excited to partner with Shift4 as they continue to deliver innovative solutions to the payment processing industry. As we implement the Shift4/AutoClerk integration in the field, I am very pleased to report that it improves both data security and system performance.

HOTELIERS love us:

"Shift4 Had My Back"

— Mike Ing, 36-year Finance Veteran
Hilton Hotels

Shift4

I am reminded of something I once read: 'When no one has your back, it's time to move your back.' I always felt that Shift4 had my back.

HOTELIERS love us:

"Shift4 Always Delivers"

— Peggy Wall, Owner and General Manager
Comfort Inn Blackshear

Shift4

In a world where listening to a long list of pre-recorded menus and never getting to talk to a real person is the norm, it is such a relief that I can pick up the phone and be talking to a friendly, helpful Shift4 Support representative within moments! Because we all know, when you've got a problem you need help PDQ and Shift4 always delivers!!

RETAILERS say:

"Very Straightforward"

— Eric Song, Information Technology Manager
Opening Ceremony

Shift4

We wanted to get EMV as quickly as possible. We were changing processors at the same time in order to get EMV faster, and Shift4 and Multidev made the transition very straightforward. Once we had EMV set up on our account, all we had to do was plug in some settings, and then things started working. The process was much quicker than I thought it would be, and our staff is looking forward to experiencing fewer chargebacks.

RETAILERS say:

"Makes It Easier"

— Lynn Zuber, Controller, Financial Operations
Tournament Players Clubs

Shift4

From a corporate standpoint, it allows for monitoring of all the 25 Tournament Players Clubs facilities. I can see them in a snapshot so it makes it easier for me to keep an eye on them.

RETAILERS say:

"Get Something Done"

— Kyle Baker, Chief Financial Officer
Twin Liquors

Shift4

Being able to pick up the phone and get something done without falling into a queue is important to me. To have a live representative respond as quickly as they do is very important.

RETAILERS say:

"Excellent Customer Service"

— Jennie Agard and Rory Martin,
Ballard Hardware

Shift4

Customer service is all too often only lip service these days. Shift4 has given us a level of customer service that we had begun to think was extinct. We know in our own business that it is impossible to put a dollar value on excellent service. Our representative's commitment to us, his customer, is exemplary.

RETAILERS say:

"Recommend It"

— Jeremy Smith,
Old Town Canoe

Shift4

DOLLARS ON THE NET has been a huge plus for us in sales and I would recommend it to any retail business.

RETAILERS say:

"Feature-Rich"

— Roger Sholanki, President and CEO
Book4Time Inc.

Shift4

The partnership with Shift4 will allow us to have a strong, feature-rich enterprise-class processing solution, which is ideal for companies that require PCI compliance. By integrating Shift4's payment gateway with Tokenization technology, we are able to remove many of the barriers of connectivity, compliance and credit card data security issues that are so prevalent in our industry today.

RETAILERS say:

"Crucial Part"

— Jeff Schneider, Principal and CEO
OnSite

Shift4

DOLLARS ON THE NET is a crucial part of the POS for NetSuite solution. The use of a leading payment gateway establishes the POS for NetSuite solution as a serious POS transaction system.

RETAILERS say:

"Perfect Solution"

— Burak Sardag, IT Director
La Perla North America

Shift4

My experience with Shift4 can be described as a perfect partner for the perfect solution. DOLLARS ON THE NET is a powerful tool that helps La Perla audit all transactions centrally for all our remote locations, the authorization time is amazing, and having a secure, PCI compliant gateway was an important part of why we chose Shift4.

RETAILERS say:

"Comprehensive"

— Derek Kiley, President
WPS North America, Inc.

Shift4

As we continue to deliver seamless systems to lower our customers' total cost of ownership, Shift4's DOLLARS ON THE NET gateway provides the most comprehensive payment processing solution available in the automated parking system industry.

RETAILERS say:

"Greatest Support"

— Dave Johnson,
Complete Data Systems

Shift4

You have the greatest customer support group. They took the time to resolve my issues and always called me back to ensure everything was still working.

RETAILERS say:

"Instantaneous"

— Kyle Baker, Chief Financial Officer
Twin Liquor

Shift4

If a store calls up and somebody just processed an errant transaction, I can get on the Internet and look at it right away, clone it and reverse it. I don't know any other system like this that is instantaneous to where you didn't have to wait to the next day to deal with a problem.

RETAILERS say:

"High Speed"

— George Hipp, Senior Retail Consultant
Retail Technology Experts

Shift4

I would sell DOLLARS ON THE NET in a minute, it is an excellent High Speed Solution.

RETAILERS say:

"Latest Technology"

— Mike Bishop, Director of Business Development
Retail Pro

Shift4

Retail Pro has a long history of successfully serving its customers and reseller partners. Expanding our relationship with Shift4 offers our customers access to Shift4's latest gateway technology and the many benefits their DOLLARS ON THE NET product provides. We're excited about this partnership and how it compliments our overall payment strategy.

RETAILERS say:

"Exciting Opportunity"

— Dan Battista, Vice President of Sales
ProfitPoint, Inc.

Shift4

Our partnership with Shift4 is an exciting opportunity. Because we are now fully integrated with Shift4's DOLLARS ON THE NET software, we have the ability to integrate with their expansive list of POS/PMS systems for gift card processing.

RETAILERS say:

"Card Numbers Safe"

— Suzie Mahaffay, Finance Director
Lindsay Wildlife Museum

Shift4

With Shift4's tokenization keeping our visitors and donors' card numbers safe, PCI compliance is easier and our security tighter than ever before. Add to that the simplicity and flexibility of DOLLARS ON THE NET and Shift4 is hard to beat.

RESTAURANT MANAGERS praise us:

"Very Pleased"

— Brandi Reinert, Owner
La Provence Restaurant

Shift4

I have always been very pleased by the professionalism and top-tier customer service I've seen from Shift4. Kudos to you guys.

RESTAURANT MANAGERS praise us:

"Tremendous Benefits"

— Steve Lipkin, North American Sales and Marketing
Khamu Solutions LLC

Shift4

We see tremendous benefits in terms of security. Equally important are features that Shift4 offers to improve management efficiency.

RESTAURANT MANAGERS praise us:

"Proactive Service"

— Brandi Reinert, Owner
La Provence Restaurant

Shift4

I recently left a comment on the Shift4 blog. I was not really looking for a response, just sharing an issue related to the post. Within an hour, Shift4 had responded to my comment and set to work resolving my issue (even though it was caused by a third-party organization). I have to admit, I was pleasantly surprised by the response, and very pleased with the proactive customer service.

RESTAURANT MANAGERS praise us:

"Robust and Flexible"

— Michael Hackney, Vice President
General Manager of Ingenico

Shift4

Shift4 and the Micros 8700 have provided a proven, robust and flexible platform for fast friendly payment acceptance at the QSR checkout.

SPECIALTY MERCHANTS think:

"Focusing on the Customer"

— Steve Evans, VP of Information Systems
PGA TOUR

Shift4

The TOUR's decision to move to Shift4's hosted payment processing solution was based on one strategy: move as much technology out of the retail operation and let the retail staff focus on the customer.

SPECIALTY MERCHANTS think:

"Excellent Instruction and Assistance"

— Nancy Loomis,
Whitworth University Bookstore

Shift4

I would like to let you know what a good job your customer support staff has done for us. The young man we worked with patiently provided excellent instruction and assistance as we worked to determine the reason for our PIN pad failure. His knowledge, patience, and professional attitude helped us get through a frustrating and difficult process. He deserves a gold star!

SPECIALTY MERCHANTS think:

"Commitment of Security"

— Peter Farah, Chief Financial Officer
Detroit International Bridge Company

Shift4

Shift4 allows us to extend our commitment of security to our customers' sensitive payment card data. Shift4 protects this data by capturing it 'before' it gets into our systems, yet allows us the ability to continue doing business as we have for many years. At the Ambassador Bridge, Legacy is a very important word. Using Shift4 to protect cardholder data will protect our legacy and our brand for years to come.

SPECIALTY MERCHANTS think:

"A Lifesaver"

— Tom Nguyen, Managing Principle
GUGA Ventures Inc.

Shift4

4VT is a lifesaver. When my POS vendor decided to do an upgrade and we had transaction problems totaling $9,000, Shift4's 4VT kept us rolling, helping us minimize the inconvenience for our customers.

 

 

 

 

Shift4
Shift4 Secure Payment Processing | Creators of Tokenization
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