10/01/2013

Important Updates from Customer Service

We want to take a few minutes to tell you about some of the upgrades and changes we’ve got going on. We’ve made updates to the Universal Transaction Gateway® (UTG®) and to several payment device integrations to improve speed and usability, added new administrator tutorial videos to DOLLARS ON THE NET®, and our point-to-point encryption (P2PE) technology was recently validated by Coalfire®, an IT Governance, Risk, and Compliance (IT GRC) firm.
UTG Updates
Our development team has been improving the ease and speed of updating the firmware on compatible devices running UIA version software. This can be accomplished via a simple process where the UTG will copy the update and push it out to all your devices quickly and easily. We’re continuously working to give you the support you need on the devices you want. Additionally, all supported Ingenico Telium P2PE devices now support BIN management and we’ve improved processing time when prompting for a signature on VeriFone MX850 and MX870 devices.

DOLLARS ON THE NET® Tutorials and Help Documents
If you are the account administrator for DOLLARS ON THE NET, be sure to check out the seven new video tutorials we have for you. These videos will walk you through how to navigate the DOLLARS ON THE NET account website, how to change your password, how to set user restrictions, how to create new user accounts, and much more. We’ve tried to include answers to your most-asked questions about account security, general settings, and user maintenance. Just log in to your DOLLARS ON THE NET account and go to Help>DOLLARS ON THE NET Help>Video Tutorials>Account Administrator.

We’ve also uploaded new documents for your use in DOLLARS ON THE NET. Wondering what an error code means when running the UTG or just have an operational question after it has been installed? You can search the UTG Reference Guide or error code document we’ve added to the DOLLARS ON THE NET Help menu. Our 4Go® and 4Word® products also have new reference guides and overviews available online. As always, if after checking these out you still can’t find the answer to a question, don’t hesitate to call Shift4 Support at 702.597.2480 (option 2).

Coalfire Whitepaper on P2PE
Our last bit of news is the most exciting. Coalfire has recently released a whitepaper analyzing our P2PE solution at work in the real world of a major retailer. Their third-party testing found that no sensitive cardholder data is processed or stored in the merchant’s card data environment when our solution is in place. Check it out and then make sure your card data environment is protected with P2PE by calling Shift4 Support to request the upgrade at no additional charge from us.

If you have any questions or would like additional information on any of these updates, please send an email to support@shift4.com.