08/07/2012

Be Sure to Keep Shift4’s UTG Updated

Shift4’s Universal Transaction Gateway® (UTG®) makes possible much of what we do at Shift4. The UTG is a major factor in DOLLARS ON THE NET’s speed, security, reliability, simplicity, and Shift4’s ability to take your POS/PMS out of PCI scope. Needless to say, it is a vital component and a piece of technology that we are quite proud of.

That being said, we are consistently surprised by business owners who seem unwilling to take the steps necessary to keep up to date with the latest UTG software updates. We want to take a moment to make you all aware that we keep these updates as small as possible so that they can be downloaded, unzipped, and installed to the UTG in just a few moments. Then, all you have to do is restart the service (not the whole computer, just the software). It really is that simple. Most users can do it in less time than it takes to read this reminder!

In addition to receiving the latest features, keeping the UTG up to date is necessary to ensure that you receive the very best customer support we can offer. Our customer service staff does not support old code. They are trained on the newest technologies and operate only on the current UTG code-base. This means if you do not have the most current version of the UTG installed, their troubleshooting efforts will be severely hampered.

So, please, take the time to update your UTG regularly. (We’ll do our best to keep you informed in the newsletter whenever there are major revisions, but we make minor enhancements almost every week – so feel free to contact support and check for updates as often as you’d like.)