10/18/2011

Are You Slowing Your Own Connection?

To facilitate the hundreds of millions of transactions we process each year, Shift4 maintains multiple data centers, a host of Web servers, and numerous Internet connections. The duplication of components provides redundancy and increases uptime, but thanks to a little bit of technical magic, it also enhances our speed.

Just as Shift4’s Universal Transaction Gateway® supports adaptive routing to score all potential routes to and from your processor and provide you with the fastest transaction times, merchants logging into DOLLARS ON THE NET® can be automatically routed to our least busy server. More server bandwidth means faster responses to your queries and a smoother overall experience.

Sounds great, right? So why are we telling you this? Well, we’re telling you this because many of you make a simple mistake that could be keeping this process from working correctly.

When you type in “http://www.dollarsonthenet.net/,” you don’t actually connect to that page. Rather you are routed to a server (whichever one has the least traffic at that moment) so by the time the page loads you’ll see a URL of “serverX.dollarsonthenet.net.” If you then bookmark that page you will forever be routed to that specific server (whether it’s busy, empty, or even offline for maintenance at the moment you try to log on).

The easiest way to fix this is to edit your bookmark and be sure that it points to www.dollarsonthenet.net and not to any specific server or sub domain. If you’re not sure how to edit bookmarks, open your browser’s help function (usually by pressing F1 while the browser is active) and search for bookmarks.

If you need additional assistance, contact Shift4 Support at 702.597.2480, option 2.