01/07/2011

A New Year’s Letter from Shift4’s CEO and COO

Dear Customers,

As we enjoyed time with our family this holiday season, we had opportunity to reflect on the things in life for which we are most grateful. Obviously, family and dear friends came to mind, along with the necessities of life that are so often taken for granted. We also found ourselves thinking of our loyal clients – those like you who have chosen to become part of the Shift4 family.

At this time, as we start a new year and strive to live up to the resolutions we set on New Year’s Eve, we’d like to take the opportunity to personally thank you for choosing Shift4. We also want to make sure you know that Shift4 values your business and your opinions.

In our roles as CEO and COO, we have the opportunity to oversee all Customer Service activities. We love to hear stories of excellent service or surpassed expectations, as well as suggestions as to how we can improve.

Last year was a busy year for us as we diligently worked to improve our offering to you. Two weeks ago our Customer Service department moved to a new, much larger location that allows for a larger staff of Customer Service representatives and Installation/Implementation technicians. The new facility also gives us enough room for the creation of a new Customer Care and Account Advocacy team. (Keep your eye on future newsletters for the announcement of this new department. It will be tasked with managing new accounts.) In short, this new, larger facility will allow us to support you even better while adding dozens of new jobs in our Las Vegas office.

In addition, we are developing a new expanded and upgraded data center with 10x the processing power of our existing one. As your data is migrated to the new data center, it should be virtually transparent. Future newsletters will inform you of the progress of this migration.

This expansion was a Herculean undertaking to say the least. To move a Customer Service department in mid-December – perhaps the busiest time of year for us – with almost no impact to our customers, required exhaustive preparation and coordination. The growth, while not mandated by increased call volume, will allow us to more easily keep our commitment to provide you with the best possible service.

In the last year, we also introduced several new product features which you have heard about (and will continue to hear about) in our customer newsletter. Many of these features came in response to requests from customers just like you. We encourage these requests – and while it’s not always possible to accommodate each one, we are committed to do what is best for our customers at large.

Again, we appreciate your business and we would like to personally wish you and yours a happy and prosperous year. We look forward to working with you for many years to come.

Best Wishes,
Dave and Kathy Oder
CEO/COO
Founders, Shift4 Corporation