January 8, 2013

3 Steps to Smooth Payment Processing

In the spirit of New Year’s resolutions, here are three tips we hope you’ll put into practice to make sure your payment processing goes as smoothly and efficiently as possible.1. Educate Your Employees
Many people set New Year’s resolutions to learn something new. This year, we’d like you to encourage your employees to keep that resolution by reviewing payments best practices with them. Ensuring that your staff knows the correct way to process payments, issue refunds, and settle batches can save you from hours of headaches and significant lost revenue due to payment transaction downgrades.

We’ve made it easy for you to review these important steps. Just go to www.shift4.com/cc101 and click on the best practices section (on the bottom right), then click through the presentation. From how to avoid common mistakes to how to properly handle phone authorization requests, we’ve covered a wealth of information that, when properly implemented, can save your organization both time and money.

2. Update Your UTG
Once your employees are up to date with best practices, it’s a great time to make sure you’re up to date with your Universal Transaction Gateway® (UTG®) build version. If you’re not using our most current version, you are missing out on some serious benefits. Fortunately, upgrading is quick, easy, and comes at no cost to you. Just contact Shift4 Support, 702.597.2480 (option 2) to check your UTG build version and if an upgrade is needed, they’ll walk you through it. Typically, it takes just a few moments to get it all set up and a reboot (at whatever time is most convenient for you) in order for the changes to take effect.

3. Clean Up Your User Accounts
Yes, we know that spring is the typical time for major cleaning, but why not start this one in January? Many of our merchant customers have been with Shift4 for a long time; after all, we do have the highest customer retention in the industry. Now, don’t get us wrong, we value these long-term partnerships and we love working with you, but there is one tiny hiccup that we have to address – the fact that people move!

If you’ve been with Shift4 for a long time, chances are there have been some changes in your organization. People have come and gone, been promoted and reassigned, and as a result, you likely have far more people than necessary listed on your Shift4 account. Not only does this make it hard for us to know who in your organization to contact should an issue arise, it is also a potential security risk.

Fixing this is quick and easy. Just give us a call at 702.597.2480 (option 2) and ask to verify your contacts. Then, if necessary, we can help you make any needed adjustments to get things current.

Unlike most New Year’s resolutions, after you do these things once, keeping it up is easy. Plan on quarterly training to review best practices with new employees, update your UTG at least once a month, and make a note to review/revoke user accounts whenever an employee leaves or is reassigned. Following these three simple steps will ensure you the best possible payment processing experience now and in the years to come.