KEEPING YOU INFORMED

Over the last three years, Shift4's $$$ ON THE NET solution has enjoyed 99.9986% uptime; that's less than three hours of downtime in the last three years. However, for the rare time when an issue does arise, we have put new procedures in place to assure that information about the outage is immediately available and that no misinformation is disseminated. The following process should guarantee this.

1. We will make outbound calls to our partners to inform their support departments.

2. Our phone system will announce the outage and give you information about when service should be resumed. You will be asked to call back so that others will be able to hear the announcement.

3. A message will immediately be posted to both Shift4's website, www.shift4.com, and to the $$$ ON THE NET website www.dollarsonthenet.net

4. If the outage is for a particular credit processor that information will be included in both the telephone and web-based messages.

5. If the outage is across the board, you will be informed of that as well, but we will not post the cause of the outage for 24 hours (to avoid misinformation caused by the stress of the situation). The reason for any outage will be available only through the websites.

If you have questions about the above policy or any of our support procedures, please contact our Customer Service Manager, Cheryl Howerton at (702) 597-2480, ext. 3350.