| Volume 5, Issue 1 - Page 2 | Payment Processing News from Shift4 Corporation | August 2005 |
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NEW INSTALLATIONS CONTACT Beverly Bocek has moved out of state and is no longer with Shift4. Partners with installations questions, should therefore contact the Installations Department at (702) 597-2480, Option 4 or installations@shift4.com and your information will be passed to the appropriate installations representative who can assist you. HELP IS ON ITS WAY As many of you may have noticed, Shift4 has done some restucturing over the last few months to better serve our partners and customers. We have integrated our partner sales support team with our own end user sales team. That means that the same individuals who have successfully sold our solution to thousands of merchants nationwide are now available to help you during your own sales process. We want to take the burden of selling Shift4 off of you whenever needed, so you can concentrate on selling your own services and solutions. The sales team is here to offer sales support, detailed product information, collateral, demos, return on investment tools and anything else that will help you close a deal. The Shift4 sales team has the knowledge and the skills required to turn your partnership with Shift4 into a value add for all your prospects. We highly encourage you to take advantage of these available resources by contacting our sales reps at (702) 597-2480, Option 3. In addition to the above infrastructure change, Shift4 has created several new departments and positions within our organization to better serve our customers and partners. Account Management Heading up the department is Brent Grassman. Brent has been with Shift4 for nearly three years and has served in a variety of different capacities,
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including our support, sales and partner development departments. He brings to the position a thorough understanding of our company, products and processes, as well as a drive for 100% customer satisfaction. Brent can be reached at (702) 597-2480, ext. 3320. Customer Service Manager Cheryl Howerton brings to her role over 30 years of experience in the customer service industry, including work with telecoms, third party support providers and private enterprises. She has also worked with several Fortune 500 companies, developing and implementing some of the industry's most recognized customer service departments. Her ability to successfully deliver highly available and reliable technical and customer care support is what has brought her to Shift4. If you have any feedback or suggestions about the Shift4 Support Department, please feel free to contact Cheryl directly at (702) 597-2480, ext. 3350 or Chowerton@shift4.com. Product Management Partner and customer feedback and research are invaluable to an effective product management team in helping them identify what we do right, what we need to do better and what we don't do now that we should. So don't be surprised if you get a phone call or email from them asking for your opinion and feedback. Or, if you have an idea or suggestion about any of our solutions, please email them to marketing@shift4.com . |
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support representatives and adding a little more customer focus to their approach. Cheryl Howerton is the new Customer Service Manager.