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  1. Gift cards are hot right now. What can we offer our customers?

You're right. Gift cards are hot now. Shift4 offers a number of different choices. The first is our very own product, It's Your Card®. It works much like $ $ $ ON THE NET and integrates right into several of our interfaces, so your customers can sell gift cards, add value, check balances and redeem gift cards right at the register. If you customers previously purchased a third party gift card system we can also integrate a few "foreign" gift cards into the interface. Third party gift card systems currently available are: Datamark, Nova and Paymentech. If your customers go this route, they won't have to have separate, non-integrated gift card terminals lying around on their counters.

  1. Does a customer need to use $ $ $ ON THE NET in order to use the gift cards through our interface?

Yes, our gift card functionality relies on NetAPI to communicate with our data centers.

  1. How do we get one of our customers set up with gift cards?

Please have your customers call us at (702) 597-2480, ext. 3315 to go over the fees and contract addendum to add gift cards. They'll need to choose which type of card system (It's Your Card or foreign gift card) they need and which level of Its Your Card (small, medium or large) fits their business.

  1. Can we explain gift cards and pricing to our customers instead of having our customers talk to you?

Sure! You can explain the features, benefits and costs of It's Your Card and we also have brochures available that you can give your customers. However, the addendum still needs to come from Shift4. We'll also need some form of payment included with the signed and

returned addendum, whether it's a check, authorization to ACH their account or credit card information. In rare cases, we'll also accept live chickens or historical artifacts as partial payment.

  1. I have questions! Who can I call?

Well, it depends on what your question is about, really.

If your question is about paperwork or installation scheduling, your best contact is Beverly Bocek, our Installations Coordinator at ext. 3426.

If your questions are about gift card, contact Brent Grassman at ext. 3315.

If your questions are about other topics, your best contact would be Jared Kleinman, available at ext. 3438, or jkleinman@shift4.com .

Please feel free to reply with further questions you'd like to see on the next list or general comments. We love feedback. Also, thank you for your time and effort in working with all of us at Shift4. We truly appreciate and value your partnership and look forward to a continued bright future together.

 

 

The Shift4Word is edited by Randy Carr, Marketing Manager for the Shift4 Corporation. She can be reached by email at rcarr@shift4.com or by calling (702) 597-2480, ext. 3419.

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