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REINSTALLS OF $ $ $ ON THE NET
Occasionally, a customer needs to reinstall
$ $ $ ON THE NET, either because they are switching to a new computer and upgrading their hardware, or because their computer has crashed and wiped out or damaged the NetAPI software install. The process for reinstalling the system is the same as the initial installation. However, before you can perform the reinstall, you must contact the Shift4 Installation Department for a slot re-activation.
You may contact the Installations Department at (702) 597-2480, ext. 3426. You can also e-mail any installation questions or concerns to install@shift4.com.
Please note that if Shift4 is performing the reinstall, there may be a fee involved.
BRENT'S CORNER
In our never-ending quest to have the happiest, best prepared business partners in the world, we proudly present the first installment of "Brent's Frequently Asked Questions".
- How long will it take our customers to get up and running with Shift4?
It depends. Once we get the paperwork in, we run it through our Quality Assurance Department, which takes 72 hours. If everything on the paperwork checks out correctly, we'll send you the configuration sheet and you'll be ready to install. If there are problems with the paperwork, we have to get the correct information and re-QA it, which could add another 72 hours to the time required.
- Why can't you just skip the Quality Assurance checks and get this done faster?
Did Da Vinci rush while painting the Mona Lisa? Well, perhaps that's not a good example, because I wasn't there for that, but we go the extra mile for our customers. By having a Quality Assurance Department and setting our
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customers up correctly the first time, we help ensure that their transactions will downgrade as little as possible, and that they will have no problems from the very first transaction that they do with Shift4.
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What paperwork do I need to turn in to get a customer up and running?
We'll need you to provide Shift4 with three documents:
• Master Service Agreement - This agreement has to be completed by the client and turned into Shift4. This allows Shift4 to bill the client for its use of the $ $ $ ON THE NET solution. Let us know if you need a PDF copy of this and we'll send you one.
• Installation Packet - This document provides Shift4 vital information regarding the client and contacts within the client organization essential to the success of the implementation. This document is available via the Shift4 website in a Microsoft Word Template at http://www.shift4.com/resellerforms.cfm
• Profit Center Setup Form - This document provides Shift4 with all necessary information to process the client's transactions with their processor. These forms should be completed with the assistance of the client's Merchant Service Provider. Each "store" or “profit center” must have its own merchant setup form. These documents are also available via the Shift4 website in a Microsoft Word Template at http://www.shift4.com/resellerforms.cfm
- My customer has questions about the paperwork that I can't answer. Who can they call?
The best person to call with questions about paperwork is our installations coordinator, Beverly Bocek. Her phone number is (702) 597-2480, ext. 3426 and her email is bbocek@shift4.com. If the questions are about the Profit Center Setup Form (number 3 above), the customer's bank or Merchant Service Provider can provide them with the answers. Continued |