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Symptom: LANhost, Webserver, TcpApi and/or Express threads halted/corrupted Cause: TCP/IP address change Solution: Several critical functions in both $ $ $ IN THE BANK for Windows and $ $ $ ON THE NET are dependent on TCP/IP address information. If the TCP/IP address changes on the NetAPI or $ $ $ IN THE BANK machine, the address must also be changed in the Shift4 software. In $ $ $ ON THE NET, this address should be verified in NetAPI TuneUp in the Webserver settings, as well as in the Identity settings in Express Manager. If a property uses a TCP/IP-based point of sale interface, the address should also be verified in the appropriate entry in the API Interfaces tab of Express Manager. In $ $ $ IN THE BANK for Windows, these addresses should be verified in the Engine Tune-up application. The current IP address should be available and selected in all of the aforementioned places. By design, the main Shift4 software installation always points to its own local machine IP address. Symptom: "Allow Activation" Cause: Change to the $ $ $ ON THE NET install or fraudulent activity Solution: Because of internal security restrictions, and those imposed by credit card associations, Shift4 must lock down all $ $ $ ON THE NET accounts using a unique code called a "guid" which is derived in part from a PC's IP address and MAC address. If this "guid" changes, usually due to an IP address change, hardware change or software reinstall, Shift4 must approve the reactivation of this account. Both Shift4 Development and Support are alerted |
if this occurs, so we may very well call the property before they call us. To reset this activation we will need an explanation as to what happened for our records. Existing customers and resellers facing a $ $ $ ON THE NET reinstall for whatever reason should be aware of this issue and alert Shift4 Support beforehand to ensure an expedient or preemptive reset. PRESS BOXClick below for the most recent news about Shift4 and our award winning solutions. Shift4 Corporation Leads Payment Gateway Industry in Reliability - Las Vegas, NV, July 27, 2004 NOVA and Shift4 Team Up For High-Speed Communications Transaction Times Reduced to 3 Seconds Using Direct IP Connection - May 12, 2004 Shift4's Enhanced Interface to MICROS® Offers Signature Capture, Gift Card Processing, Dynamic Currency Conversion & PINned Debit - Las Vegas, NV, April 20, 2004 The Shift4Word is edited by Randy Carr, Marketing Manager for the Shift4 Corporation. She can be reached by email at rcarr@shift4.com or by calling (702) 597-2480, ext. 3419.
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