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By integrating It's Your Card with your POS/PMS system, you can offer your merchants a gift card solution that is fully integrated into the systems that they already use. Merchants can activate, swipe, charge, report and process balance inquiries for gift cards from the same place they charge credit cards. Plus, It's Your Card works with any processor and any bank, meaning merchants have the freedom to select any processor and to change processors at will. Because of this neutrality, gift cards can be used across the entire enterprise regardless of whether different locations utilize different point of sale systems or processors.
In short, by integrating your system with It's Your Card you are able to offer your merchants a more comprehensive, powerful and profitable payment processing solution and, of course, earn additional transaction money. It's a win-win situation and it's only available from Shift4.
If you have not certified your interface to It's Your Card, contact our Partner Development Team at (702) 597-2480, ext. 3315 or bgrassman@shift4.com .
TAKE THE STALL OUT OF INSTALL
Regardless of whether you or our Installations Department is performing the installation, it is important that we all work together to ensure that it progresses in a timely manner. To keep on schedule, it is critical that you fill out all documents required to setup a new account two weeks prior to your scheduled go-live date and send them to Kanani Tangitau, Reseller Account Coordinator, by fax, (702) 597-2499, or email, Installations@shift4.com, as soon as they are completed.
Once the forms are submitted to Shift4, our Quality Assurance (QA) Team will evaluate the information for accuracy by contacting the Third-Party Processor and respond to you immediately with any errors or omissions discovered. If no errors are found, you can expect your setup within a week of its initial receipt. Any errors or omissions discovered will be reported to you via email within 72 business hours of receipt of the initial setup paperwork.
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Once these errors are reported, you will need to work with your customer to fix any errors and return the forms to us immediately. Please note: if changes are required, our QA Team will need another three business days to review the corrected forms and an additional two business days, once the forms are correct, to setup your account.
Since our Quality Assurance Team is reviewing your account setup information to ensure the most compliant transactions for your customers, it is imperative that you schedule enough time for this process. Some of our Resellers have even added a pre-QA step in their own procedures to expedite this process and ensure that the information Shift4 is receiving is accurate. If you would like Shift4 to provide you with contact information for some of the processors so that you may perform this step, we will be more than happy to assist you.
TECH TIPS
Symptom: Suspended Batch
Cause: Connectivity issues, bad batch data or processor-specific issues
Solution: Contact Shift4 Support to address all suspended batches. Please have merchant, net count and amount, and the error response and summary ID from the batch notes available. Shift4 Support will contact the processor and verify the status of the suspended batch. Usually suspended batches require only a simple resubmit, however, they occasionally require more advanced technical support. It is important to note that when a batch suspends, it is an indication that something failed. Shift4 is the only system with the ability to notify you immediately of a batch failure. This small, simple feature has saved merchants millions of dollars by eliminating extra discount rate paid for duplicate batch submissions and lost batches that weren't realized until year end audits.
As a general rule, $ $ $ ON THE NET customers experience significantly fewer suspended batches than $ $ $ IN THE BANK for Windows customers. This is largely due to the more reliable connection Virtual Lease Line has over direct dial to the processor. Continued
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