Volume 6, Issue 1 - Page 2 Payment Processing News from Shift4 Corporation August 2005
 

DEADLINE FOR HOLIDAY GIFT CARDS

November and December are the busiest time for gift card sales, often accounting for up to 80% of your entire annual sales. Because this is the busiest time for merchants, the months leading up to it are the busiest time for the card manufacturers. Therefore, if you are looking to be able to offer gift cards this holiday season it is imperative that you start now. Many card manufacturers cannot guarantee delivery for any orders received after September 15th and those that do often charge exorbitant rush fees.

To get your holiday gift card program up and running, contact your Shift4 account representative today at (702) 597-2480, Option 3. We can get your paperwork in order and put you in touch with several manufacturers who can get you the custom designed cards you want delivered on time. By contacting us today, you can have a full featured gift card solution integrated with your point-of-sale system up and running for the Christmas season.

KEEPING YOU INFORMED

Over the last three years, Shift4's $$$ ON THE NET solution has enjoyed 99.9986% uptime; that's less than three hours of downtime in the last three years. However, for the rare occasion when an issue does arise, we have put new procedures in place to assure that information about the outage is immediately available and that no misinformation is disseminated. The following process should guarantee this.

  1. Our phone system will announce the outage and give you information about when service should be resumed. You will be asked to call back so that others will be able to hear the announcement.
  2. A message will immediately be posted to both Shift4's website, www.shift4.com, and to the $$$ ON THE NET website www.dollarsonthenet.net
  3. If the outage is for a particular credit processor that information will be included in both the telephone and web based messages.
  4. If the outage is across the board, you will be informed of that as well, but we will not post the cause of the outage for 24 hours (to avoid misinformation caused by the stress of the situation). The reason for any outage will be available only through the websites.
  5. We will make outbound calls to our partners to inform their support departments as well.

If you have questions about the above policy or any of our support procedures, please contact our Customer Service Manager, Cheryl Howerton at (702) 597-2480, ext. 3350.

NEW INTERFACES

Shift4 is pleased to announce the following new or enhanced interfaces:

  • Bay Lakes Information Systems
  • Cobra Systems, Inc.
  • Cronkright Interactive
  • eHospitality Solutions
  • OnePointe by Applied Retail Solutions
  • Pinnacle Cart
  • Profit Systems, Inc.
  • Pro-Shop Keeper
  • Raymark

A full list of the over 150 POS & PMS interfaces available can be found at www.shift4.com/pos_pms.cfm .

TECH TIP

How do I update who receives Fraud Sentry emails?

You can change who receives the Fraud Sentry email notifications directly in the $ $ $ ON THE NET system. Log on to the Root Administrator Account and navigate to Account Settings (under Home - Administration Home - Account Settings) . Once in Account Settings, make the necessary email address changes in the Fraud Sentry Notifications section and click Apply at the bottom of the screen.

If the e-mail address you wish to change does not appear in the Fraud Sentry Notifications section, Shift4 has configured your settings and you must contact us to make any changes. Please fax a signed change request on company letterhead to (702) 597-2499. Include the reason for the change (e.g. old contact no longer with property, etc.), a business card, and copy of your picture ID. While these extra measures may appear cumbersome, they are critical in protecting the integrity and security of your account.

 

 

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