| Volume 5, Issue 1 - Page 2 | Payment Processing News from Shift4 Corporation | May 2005 |
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NEW INTERFACES Shift4 is pleased to announce the following new or enhanced interfaces:
In addition, Shift4 has released a new version of the enhanced MICROS 3700 driver. Like all our enhanced drivers, it includes signature capture, PINned debit, dynamic currency conversion and full gift card integration. However, it also offers two new features not available in anyone else's driver – Customer Initiated Tips and AVS & CVV2 Support. Customer Initiated Tips Shift4's enhanced interface to MICROS 3700 enables customer initiated tip entry. The customer or clerk swipes the credit, debit or gift card into a PIN pad device and is then prompted to enter the desired tip amount. The customer enters the tip before the transaction is sent out for authorization. By allowing for a tip to be entered on a customer facing terminal device, the awkwardness of handing the customer a draft and waiting for a tip and signature is reduced, as the transaction flow is similar to what you would experience in a grocery store. Another advantage is an elimination of downgrades due to customers tipping in excess of the 20% restaurant industry tolerance. AVS & CVV2 Support Shift4's customized driver for MICROS 3700 is the first one to fully support Address Verification System (AVS) and CVV2 functionality. AVS sends out the cardholder's address information for verification. The CVV2 code (or CVC2 in the case of MasterCard and CID code in the case of American Express) is the three or four digit number located on the physical card itself that is not part of the actual account number, but that is used to verify the validity of the card. Both AVS and CVV2 provide merchants with an extra level of fraud protection in cases where the merchant is unable to collect full data from the card swipe because of a problem with the card reader, magnetization of the card, etc. Both these tools also enable merchants to avoid the costly downgrades or non-qualification fees charged by processors for transactions for which they do not receive full swipe data. |
Shift4 is extremely proud to be able to deliver these new features to our customers and will be adding these same functionalities into the MICROS 8700 & 9700 systems in the next driver release. A full list of the nearly 100 POS & PMS interfaces available can be found on our web site at: A FEW NOTES ON SUPPORT
TECH TIP How do I setup $ $ $ ON THE NET to accept a new card type? Shift4 can accept all major card types, from Visa and MasterCard to American Express and Diners. However, before Shift4 can set you up to accept any new card type, you must contact your Merchant Service Provider (MSP). Your MSP must set up the new card type on their end before Shift4 can make any changes. Once your MSP has completed setting up the card type, call the Shift4 Installations Department at (702) 597-2480, Option 4 and we'll be happy to complete the process.
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Shift4's Support Department is here 24 hours a day, 7 days a week to help you with any issues that might arise. We are the first line of support for all our customers, meaning you should call us first if you have any difficulties with credit, debit or our gift cards. Often the issue is not on Shift4's end, but we will help identify the cause of any errors and direct you to the appropriate party, whether it's your MSP, processor or point-of-sale-system. We'll even stay on the phone with you. Please understand, however, that in these situations, where the problem is outside of Shift4 or $ $ $ ON THE NET, we really can't do anything to directly resolve the problem or speed up the solution. We will, however, try to assist you as much as possible. 