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If you get a time out message when you try to process transactions, follow these steps:
- Don't panic.
- Check your connectivity to the Internet - Can you get out and surf the web? Can you send out or receive email? Can IT ping or do trace routes?
- If you cannot connect to the Internet or WAN, you will need to contact your Internet service provider. Shift4 cannot assist you with these connectivity issues.
- If your Internet connection is good, contact the Shift4 Support Department at (702) 597-2480, Option 2.
- To help you pinpoint the issue, Shift4 will need the following information:
- Is the time out affecting all card types (i.e. Visa, American Express, MasterCard)
- Is it affecting all transaction types (i.e. both your online and in store transactions)
- Is it affecting all locations
- Is it affecting all interfaces or just one (i.e. are you having this problem with all your POS/PMS systems)
- Shift4's support team will walk you through a NetAPI probe to check the connection to and from the software. They will use the results of this probe, along with the above information, to help you pinpoint and resolve any errors.
Note: If you receive a 'Time Out' or 'Processor Down' notification, it is recommended that you perform a voice authorization.
Remember, Shift4's support personnel are here to help you 24 hours a day, 7 days a week. Don't hesitate to call. |
WARM WELCOME
We would like to extend a warm welcome to the following companies who have recently signed with Shift4. We appreciate their business and are excited to be putting our solution to work for their organization.
Americrown - Daytona Beach
FDIC Student Training Center
Four Seasons Hotel Newport Beach
Harris Ranch Inn & Restaurant
Kilauea Military Camp
Mountain Land Rehabilitation
Royal Palms Resort & Spa
Shop NBC
Twin Liquors
The Shift4Word is edited by Randy Carr, Marketing Manager for the Shift4 Corporation. She can be reached by email at rcarr@shift4.com or by calling (702) 597-2480, ext. 3419. |
