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What do I do if one of my employees forgets their password? During installation, all $ $ $ ON THE NET customers are provided with a root administrator account which has the capability to change or reset passwords for other accounts. All other users who were given administrative rights have similar capabilities. To reset the password, s imply logon as a user with administrative rights and make changes in User Maintenance . If the password to a supervisor or administrative account is forgotten, Shift4 Customer Support can intervene. We can change the password for the root account administrator user to its default upon receipt of a faxed request on company letterhead from a property controller, general manager or other senior official. This request must include a copy of a picture ID and a business card. If the person wants us to speak to someone else about the password reset they must specifically say so in the letter. Because of security concerns and the way account information is encrypted in the Shift4 database, it is not possible for us to change any other $ $ $ ON THE NET account information or to accept reset requests from resellers or other third parties. Fax all password reset requests to the Support Manager at (702) 597-2499. $ $ $ ON THE NET Administrator password resets can only be performed during standard business hours, 9-6 PST. |
WARM WELCOMEWe would like to extend a warm welcome to the following companies who have recently signed with Shift4. We appreciate their business and are excited to be putting our solution to work for their organization. All Seasons Resorts PRESS BOXClick below for the most recent news about Shift4 and our award winning solutions. Shift4 Selects Ambiron as Its Card Association Compliance Partner - September 2004 N9NE Group Installs Shift4's Payment Processing Solution $ $ $ ON THE NET® - August 2004
The Shift4Word is edited by Randy Carr, Marketing Manager for the Shift4 Corporation. She can be reached by email at rcarr@shift4.com or by calling (702) 597-2480, ext. 3419.
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