WHO YOU GONNA CALL?

Have a problem or question with which Shift4 can help, but are not sure who you should contact?

Support - If you or your customer has a question or problem about a live $ $ $ ON THE NET system, contact our Support Department directly at (702) 597-2480, Option 2. Please note that if you are calling Support in regards to one of you customer's sites, the customer must be on the phone with you when you call.

Installations - Calling to schedule installation or training? Need help with paperwork or forms? Then call your Installations Coordinator, Beverly Bocek at (702) 597-2480, ext. 3426.

Sales Assistance - Want to setup a demo with a prospective customer? Need help or assistance closing a sale? Then contact Jared Kleinman at (702) 597-2480, ext. 3438.

Shift4 Relationship - Have questions regarding your partner agreement with Shift4? Want to add additional features to your interface? Call Brett Williams, (702) 597-2480, ext. 3436, or Eric Hoke, (702) 597-2480, ext. 3433.

Marketing - Want copies of our brochures? Interested in a joint marketing campaign? Looking to customize any of our marketing pieces? Then call our Marketing Manager, Randy Carr, at (702) 597-2480, ext. 3419.

Remember, by calling the correct person or department directly, you can be ensured that you are receiving the fastest and most accurate assistance.

HELP IS ON ITS WAY

Our goal is simple: to help our partners effectively sell, train and install $ $ $ ON THE NET. To this end, we are pleased to announce the completion of our partner toolkit. This toolkit is filled with sales tips, product information, installation guidelines, pricing information and more, all designed to provide you with the tools and information you need in one central location (and all delivered in a nice leather portfolio).

We are in the process of assembling these toolkits and you can expect to receive them the first week in March. Once they have been sent, Jared will be contacting you to set up a conference call to go through the toolkit with your sales team and answer any questions they may have. Our hope is that this toolkit will serve as an ongoing vehicle of communication, with periodic updates mailed out, and a powerful resource for your entire team.

CONTRACT KILLER

Please note that no setup information can be sent to our Installations Department without a complete and signed contract being attained from the customer. For customers that Shift4 bills directly, this includes an executed ACH or Credit Card Payment agreement. (Shift4 cannot accept ACH agreements from Canadian merchants, so they must complete the Credit Card Payment form.)

Also, please remember that as of February 28 th we will only be accepting the new version of the Master Service Agreement that was sent to you via email at the beginning of this month. Any Agreement received after this date that is not the new version will be returned to you and a new Agreement will need to be signed and completed by your customer.