There are certain questions we find that our partners and ourselves are asked everyday by prospects, as well as certain "no's" that we all may run across. This section of the newsletter will be dedicated to addressing these issues and providing some information and techniques to help overcome them. Please feel free to submit any questions you may receive or any tips to rcarr@shift4.com .
We don't need middleware. Our processor says we can go directly through them.
A merchant who goes directly to a processor loses the flexibility that a gateway solution, such as $ $ $ ON THE NET, provides. The merchant becomes tied to a specific processor, which means they must use this processor regardless of rate changes, service issues, etc. Once a merchant is locked into a processor, they loose a lot of leverage and processors can and will take advantage of that.
Without middleware, there is also no ability to audit transactions prior to settlement in order to minimize credits and shorten month end reconciliation times. There is no searchable transaction database to help guard against charge backs. Instead, the merchant has to rely on the processor to find and retrieve charge back transaction data, a process that the processor frequently charges a fee for. It becomes the merchant's responsibility alone to work with the processor to ensure that the proper data in the proper format is collected and to generally be his or her own credit card advocate.
An important addition to this is the potential issues that exist using a gateway that is Continued